Welcome!

Support requests from users of Agilysys property management systems are sometimes submitted to Agilysys Support at ...

1-800-327-7088

supportdesk@agilysys.com

or online, through My Agilysys

Support Process

1. The customer reports the support need to Agilysys Support at 1-800-327-7088, by emailing supportdesk@agilysys.com or online through My Agilysys.
   
   
2. Agilysys Support logs the ticket in the Agilysys support system driven by their salesforce application.
   
   
3. The Agilysys ticket can be accessed by the customer through the My Agilysys portal.
   
   
4. If the issue cannot be solved by the Agilysys Support team, the ticket is submitted to b4 by Agilysys Support by emailing support@b4checkin.com 
   
   
5. Tickets submitted to b4 by Agilysys will include the corresponding Agilysys Support six-digit ticket number.
   
   
6. A confirmation email is triggered by b4's 'Service Management' support system to the individual submitting the ticket.
   
   
7. Simply replying to any notification email from the b4 'Service Management' system adds your email content to the support ticket. Alternately, you can access the ticket from within the email to create a password and log into the b4 'Service Management' system at any time. When you log into the system, you can access all of your current and past tickets and activity.
    
8. Agilysys Support remains the primary point of contact for the customer throughout the life of all tickets.
   
   
9. Project Managers at b4, when managing product Implementations, make themselves available to the customer for 7 days from go-live, and direct the customer to Agilysys Support from that date forward.
   
   
10. If an Agilysys customer contacts b4 with a support need more than 7 days after go-live, b4 will direct them to Agilysys Support.
    
    
11. Individual training needs of an Agilysys customer will be met by Agilysys Support when possible including how-to training in b4 products.
    
    
12. If the customer has a group training need, Agilysys will advise b4.
    
    
13. Should a customer report dissatisfaction with support, escalation of the issue can be initiated by contacting Steve Miles at b4.

Support Training

b4 provides Agilysys personnel with training as required in the following products, all of which are in use by select Agilysys customers.

• chameleon™
• TransForm (b4easypost) (online payments)
• b4arrival (online check-in)
• b4clean (housekeeping reports on-the-go)
• b4feedback (satisfaction surveys)
• b4spa
• b4golf
• b4ubet (casino gaming)
• b4fun (Visual One Activities)
• TripAdvisor TripConnect
• Expedia QuickConnect
• Rainmaker Interface
• Passkey Interface
• Siteminder Interface
• Avvio Interface