Welcome!
All support requests from users of
Agilysys property management systems
including b4 products sold by Agilysys
must be submitted to Agilysys Support at
1-800-327-7088
supportdesk@agilysys.com
or online, through My Agilysys
Support Process
- The customer reports the support need to Agilysys Support at 1-800-327-7088, by emailing supportdesk@agilysys.com or online through My Agilysys.
- Agilysys Support logs the ticket in the Agilysys salesforce system.
- The Agilysys ticket can be accessed by the customer through the My Agilysys portal.
- If the issue cannot be solved by the Agilysys Support team, the ticket is submitted to b4 by Agilysys Support by emailing support@b4checkin.com or by logging into the b4 Service Desk for Agilysys. Tickets submitted to b4 by Agilysys will include the corresponding Agilysys Support six-digit ticket number.
- A confirmation email is triggered to Agilysys Support automatically by the b4 Service Desk for Agilysys.
- Agilysys Support remains the primary point of contact for the customer throughout the life of all tickets.
- Project Managers at b4, when managing product Implementations, make themselves available to the customer for 7 days from go-live, and then direct the customer to Agilysys Support from that date forward.
- When an Agilysys customer contacts b4 with a support need more than 7 days after go-live, b4 will direct them to Agilysys Support.
- Individual training needs of an Agilysys customer will be met by Agilysys Support when possible including how-to training in b4 products.
- If the customer has a group training need, Agilysys will discuss with b4 and provide a quote to the customer for group training to be delivered by b4 on b4 product(s).
Escalation
Should a customer report dissatisfaction with support, escalation of the issue can be initiated by Tony Henry at Agilysys and by Steve Miles at b4checkin. Tony and Steve are the go-to contacts for all Agilysys tickets.
Support Training
b4 provides Agilysys personnel with training as required in the following products, all of which are in use by select Agilysys customers.
- chameleon™
- TransForm (b4easypost) (online payments)
- b4arrival (online check-in)
- b4clean (housekeeping reports on-the-go)
- b4feedback (satisfaction surveys)
- b4spa
- b4golf
- b4ubet (casino gaming)
- b4fun (Visual One Activities)
- TripAdvisor TripConnect
- Expedia QuickConnect
- Rainmaker Interface
- Passkey Interface
- Siteminder Interface
- Avvio Interface
Need more help?
Create a support ticket