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Troubleshoot

Troubleshooting a blank white screen


  1. Ensure that "USE BOOKING ENGINE" is selected in the b4checkin Admin Site under "b4checkin SettingsSETTINGS".

    1. If not, select the check-box and re-test.


  2. Ensure that if a payment gateway is connected "USE PAYGATE" is selected in the b4checkin Admin Site under "b4checkin SettingsSETTINGS".

    1. If a payment gateway is not configured, de-select this item USE PAYGATE and re-test.

    2. If a payment gateway is configured, select the check-box USE PAYGATE and re-test.


  3. Report the blank white screen to b4checkin with screenshots of the error page, with a screenshot that shows the URL in the address field and the white screen.


Include Page
Master Page master page - Request request for SupportsupportMaster Page
master page - Request request for Supportsupport