Troubleshoot
Troubleshooting a blank white screen
- Ensure that "USE BOOKING ENGINE" is selected in the b4checkin Admin Site under "b4checkin SettingsSETTINGS".
- If not, select the check-box and re-test.
- If not, select the check-box and re-test.
- Ensure that if a payment gateway is connected "USE PAYGATE" is selected in the b4checkin Admin Site under "b4checkin SettingsSETTINGS".
- If a payment gateway is not configured, de-select this item USE PAYGATE and re-test.
- If a payment gateway is configured, select the check-box USE PAYGATE and re-test.
- If a payment gateway is not configured, de-select this item USE PAYGATE and re-test.
- Report the blank white screen to b4checkin with screenshots of the error page, with a screenshot that shows the URL in the address field and the white screen.
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