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What a 500 Error Looks Like


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Troubleshooting a 500 Error


  1. Has the SSL certificate associated with the BN Web Service
out of date and needs to be renewed
  1. expired?

    1. Agilysys or b4checkin must
check
    1. open the BN Web Service
URL to ensure that it is not expired.
Open the BN URL in a browser by clicking on the URL (Example:
    1. URL in a browser.

      Example
      https://b4checkindemo.agilysys.com/B4CheckinBNWebService/B4CheckinBNWebService.asmx
).


    2. An expired message will appear
on the screen
    1. if the SSL certificate has expired.

    2. The property IT team will need to
extend
    1. renew the SSL certificate
applied to the BN WS
    1. .


  2. Is the property
's
  1. web server turned off or otherwise inaccessible?

    1. Agilysys or b4checkin must
check
    1. open the BN Web Service URL
to ensure that it is accessible
    1. in a browser.
Open the BN URL in a browser by clicking on the URL (Example:

    1. Example
      https://b4checkindemo.agilysys.com/B4CheckinBNWebService/B4CheckinBNWebService.asmx)
.


    2. The
below
    1. following error will appear
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    1. if the web server is inaccessible.

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    2. Have the property IT team
confirm that
    1. check for errors on the web server
is accessible and confirm that there are no issues
    1. . A restart is sometimes all that is required.



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