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Notes on Messages

No messages are that displayed in chameleon™ are pulled from Visual One. Many chameleon™ Messages are set up from Messages displayed by b4checkin products are not pulled from the property management system but are configured in the b4checkin Admin Site. Properties have access to creating, editing and deleting

Users of the b4checkin Admin Site can create, edit and delete many of the Messages that appear in chameleon™ from the b4checkin Admin Site.

Message Types

b4checkin products.

Adding a Message

Select “Settings” then “Manage Messages”.
Select “+ Add a Message”.
Rate Plan ID: Messages may be tied to specific Rate Plans. If applicable, select the Tariff, Package or Booking ID that must be selected by the booker to cause the Message to appear.
Room Type ID: Messages may be tied to specific Room Types under a Tariff, Package or Booking ID. If applicable, select the Room Type that must be selected by the booker to cause the Message to appear.
Message Type: Numerous Message Types exist. The (?) symbol beside this field provides a pop-up that describes some suggested uses for various Message Types. Each Message Type displays in a specific location during the booking process. Display locations are described below.
Start Date: Select the date on which this Message should begin to display.
End Date: Select the last date on which this Message should display.

Note: Select the month to fast forward through numerous months, or select the year to fast forward through numerous years.
Append this message to default message: Causes this Message to be added to the default message, rather than replacing the default message.
Sort Order: Determines the order in which Messages will appear when there are multiple Messages to display.
Enter the Message text into the message text field.
Save.

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Editing a Message

Select “Settings” then “Manage Messages”.
Select the Edit button next to the desired Message.
Make all desired adjustments.
Save.

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Removing a Message

A Message can be removed only by deleting it. There is no recovery or undo feature for deletions.

Select “Settings” then “Manage Messages”.
Select the trash bin icon next to the desired Message.
This Message is now deleted and cannot be recovered.

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Message Types in chameleon™ (WIP)

Message Type

Message Explanation

Purpose

UX1

Appearance

Location

UX2 Appearance

UX3 Appearance

UX2 Location	UX3 Location
Marketing

This allows a property to create a custom message by rate plan (tariff, package, filecard, or group booking ID) and room type that will appear on the first page of the reservation process. This can be used to show information about the rate plan

Message by Rate Plan (Tariff, Package, Filecard, or Group Booking ID) and Room Type. Typically used to display information about the Rate Plan selected, such as inclusions, or to advise that a valid government ID

is needed

must be presented upon check-in.

Shown in messages box along the top

Below the header of the

screen

first page; under the booking details.

Shown in messages box along

Near the top of the screen

;

, just under the

task bar

page header.

Shown in step

In Step 3;

the

reservation summary box on the right.

Notification

This allows a property to create a custom message

Message by rate plan (tariff, package, filecard, or group booking ID) and room type that will appear on the first page of the reservation process. This can be used to show information about the rate plan selected, such as inclusions or that a valid government ID is needed.

Shown in messages box along the top

Below the header of the

screen

first page; under the booking details.

Shown in

In messages

box

banner along the top of the screen; under the task bar.

Shown in step

In Step 3;

the

reservation summary box on the right.

Maintenance

This is a general

General message that applies to specified rate plans within a date range. An example could be that the swimming pool is closed for maintenance the week of June 1.

Shown in messages box along the top

Below the header of the

screen

first page; under the booking details.

Shown in

In messages

box

banner along the top of the screen; under the task bar.

Shown in step

In Step 3;

the

reservation summary box on the right.

Cancellation policy

This is where the generic property

Default cancellation policy

is entered

.

Shown on the

On payment page above the credit card details.

Shown on the

On payment page above the credit card details.

Shown on the

On payment page above the credit card details.

Terms and conditions

This is where other property policies may be entered

Other policies. Examples

could

include smoking policy, pet policy, etc.

Shown on the

On payment page when the "Terms and Conditions" link is selected.

Shown on the

On payment page when the "Terms and Conditions" link is selected.

Shown on step

In Step 3 when Step 1

terms

Terms is enabled. Also

, show

on

the

payment page when the "Terms

and

& Conditions" link is selected.

Loyalty program

A text field to enter marketing

Marketing details about

any

a loyalty program

that a property may have

.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Driving instructions

A text field to include any driving directions of how to get

Instructions for driving to the property.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Things to do

A text field to highlight

Highlight any 'things to do'

at or near the property

during a visit.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Payment instructions

A text field to highlight

Highlight any 'payment instructions' such as deposit rules, etc.

Shown on the

On payment page under

the

credit card expiry

date

drop-down

menu

.

Shown on the

On payment page under

the

credit card expiry

date

drop-down

menu

.

Shown on the

On payment page under

the

credit card expiry

date

drop-down

menu

.

Link to Facebook

A field to enter the

Text link to

the property's facebook

your business Facebook account.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Link to Twitter

A field to enter the

Text link to

the property's

your business Twitter account.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Link to Youtube

A field to enter the

Text link to

the property's Youtube video(s).Shown on the confirmation

your business Youtube page.

Confirmation page.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Link to TripAdvisor

A field to enter the

Text link to

the property's

your business TripAdvisor listing.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Shown on the confirmation Shown on the confirmation

Confirmation page.

Link to WordPress

A field to enter the link to the property's WordPress account or Blog.

Shown on the confirmation page.

Text link to your business blog.	Confirmation page.	Confirmation page.	Confirmation page.
Link to weather

A field to enter a

Text link to

local

preferred weather forecast.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Link to places of interest

A field to enter a

Text link to Places of Interest.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Link to Google Maps

A field to enter a

Text link to Google Maps.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Link to local events

A field to enter a

Text link to Local Events.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Couples only

A text field to indicate that the property allows

Text indicating you allow couples only.

Shown where the

Where booker selects the # of adults/children on the calendar overlay.

Shown where the

Where booker selects the # of adults/children under "Your Details".

Shown where the

Where booker selects

then

the # of adults/children below the task bar.

Link to Instagram

A field to enter the

Text link to

the property's

your business Instagram account.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.
Confirmation page message	A thank you message

that appears once the guest has completed their reservation.Shown on the confirmation

upon completing a booking.

Confirmation page.

Shown on the confirmation

Confirmation page.

Shown on the confirmation

Confirmation page.
Value Privacy Message	Appears on UX3 only.	TBD	TBD	TBD
Link to email

The links that will

Links to appear in the task bar of

the emails

chameleon™ emails (confirmation, change, cancel).

Shown on

On confirmation, change, cancellation, pre-arrival, and post stay emails.

Shown on

On confirmation, change, cancellation, pre-arrival, and post stay emails.

Shown on

On confirmation, change, cancellation, pre-arrival, and post stay emails.
Loyalty code title	The loyalty field, if enabled,

allows a booker

enables bookers to enter

their loyalty ID. The value entered in this field will appear as the name of the field on the chameleon user experience. Shown on the

a Loyalty program ID. This is the label for that field.

On payment page.

Shown on the

On payment page..

Shown on

On page A of

entering

guest information.
Room type unavailability	If

a property wishes to have their rooms disappear when unavailable

you have chosen to hide unavailable rooms, this message will appear when all

rooms

Rooms Types are unavailable for

the given selection

criteria selected.	Takes the place of the rooms when all Room Types are unavailable.	Takes the place of the rooms when all Room Types are unavailable.	Takes the place of the rooms when all Room Types are unavailable.
Purchase order title	TBD	TBD	TBD	TBD
RLP Email Body Email

This message will appear as the default email

Default email body text when

a property chooses to email the details of the group rate landing page

emailing a Rate Landing Page.

Groups > Manage RLPs > Select the email button for the

group rate landing page in question

desired Rate Landing Page.

Groups > Manage RLPs > Select the email button for the

group rate landing page in question

desired Rate Landing Page.

Groups > Manage RLPs > Select the email button for the

group rate landing page in question

desired Rate Landing Page.

Terms and conditions title

Specify the title to appear above the policies that are required for

Title for policies the booker

to

must acknowledge and accept when

making a reservation. Although such requirements are commonly called "Terms & Conditions", this is a place to provide a more specific or alternate customized title.Shown on the

booking, should you wish to call these something other than "Terms and Conditions".

On payment page when the "Terms and Conditions" link is selected.

Shown on the

On payment page when the "Terms and Conditions" link is selected.

Shown on step

In Step 3 when Step 1

terms

Terms is enabled. Also

, show

on

the

payment page when the "Terms and Conditions" link is selected.
Room type unavailable – group	If

a property wishes

you have chosen to have

their

your rooms disappear when unavailable, this message will appear for all Booking IDs when all rooms are unavailable for the

given selection

selected criteria.	Takes the place of the rooms when all Room Types are unavailable.	Takes the place of the rooms when all Room Types are unavailable.	Takes the place of the rooms when all Room Types are unavailable.
Terms and conditions validation		TBD	TBD	TBD

Adding a

Master Page - Request for SupportMaster Page - Request for Support

Message

Select “Settings” then “Manage Messages”.
Select “+ Add a Message”.
Rate Plan ID: the tariff, package or booking ID that the message applies to. If this message applies to all rate plans, select “All Rate Plans”.
Room Type ID: messages may be tied to specific room types under a tariff, package or booking ID. If this message applies to all rooms, select “All Room Types”.
Message Type: numerous message types exist; the (?) symbol explains the various message types.
Start Date: the start date for when this message applies for this criterion.
End Date: the end date for when this message applies for this criterion.
Note: by selecting the month, you can fast forward through numerous months. By selecting the year, you can fast forward through numerous years.
Append this message to default message: this message will be added to the default message. The default message is the first created message with this criterion.
Sort Order: this relates to the order with which messages will appear, if the “Append this message” flag is selected.
Input the message in the message text field.

Save.

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Editing a Message

The most common edit to a message in chameleon will be adjusting the terms & conditions or cancellation policy verbiage. To do this, or adjust other message verbiage:
Select “Settings” then “Manage Messages”.
Select the edit button next to the message in question.
Adjust the fields per the required action.

Save.

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Removing a Message

A message can be removed from chameleon only by deleting it, meaning that it will cannot be recovered later. This can be done by:
Select “Settings” then “Manage Messages”.
Select the garbage can button next to the message in question.

This message is now deleted and cannot be retrieved later.

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Message Screenshots from UX1

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