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Notes on Messages

Messages displayed in by b4checkin products are not pulled from the property management system but are configured in the b4checkin Admin Site.

Properties have access to creating, editing and deleting Users of the b4checkin Admin Site can create, edit and delete many of the Messages that appear in b4checkin products from the b4checkin Admin Site.

Adding a Message

Select “Settings” then “Manage Messages”.
Select “+ Add a Message”.
Rate Plan ID: Select the Tariff, Package or Booking ID that must be selected by the user booker to cause the message to appear.
Room Type ID: Messages may be tied to specific Room Types under a Tariff, Package or Booking ID.
Message Type: Numerous Message Types exist, and each displays in a specific location during the booking process. The (?) symbol at beside this field explains the provides a pop-up that describes various Message Types. More details on Message Types is also located in a section below.
Start Date: Select the date on which this Message should begin to display.
End Date: Select the last date on which this Message should display.

Note: Select the month to fast forward through numerous months, or select the year to fast forward through numerous years.
Append this message to default message: Causes this message to added to the default message, rather than replacing the default message.
Sort Order: Determines the order in which messages will appear when there are multiple messages to display.
Enter the message text into the message text field.
Save.

Editing a Message

Select “Settings” then “Manage Messages”.
Select the Edit button next to the desired Message.
Make all desired adjustments.
Save.

Removing a Message

A message can be removed only by deleting it. It cannot be recovered later. There is no recovery or undo feature for deletions.

Select “Settings” then “Manage Messages”.
Select the trash bin icon next to the desired Message.
This message is now deleted and cannot be retrieved laterrecovered.

Message Types in chameleon™ (WIP)

Message Type

Message

Purpose

UX1

Appearance

Location

UX2 Appearance

UX3 Appearance

UX2 Location	UX3 Location
Marketing

Create a message

Message by Rate Plan (Tariff, Package, Filecard, or Group Booking ID) and Room Type. Typically used to display information about the Rate Plan selected, such as inclusions, or to advise that a valid government ID must be presented upon check-in.

Displays just

Just below the header of the first page; under the booking details.

Displays near

Near the top of the screen, just under the page header.

Displays in

In Step 3;

the

reservation summary box on the right.

Notification

Create a message

Message by rate plan (tariff, package, filecard, or group booking ID) and room type that will appear on the first page of the reservation process. This can be used to show information about the rate plan selected, such as inclusions or that a valid government ID is needed.

Displays just

Just below the header of the first page; under the booking details.

Shown in

In messages

box

banner along the top of the screen; under the task bar.

Shown in step

In Step 3;

the

reservation summary box on the right.

Maintenance

This is a general

General message that applies to specified rate plans within a date range. An example could be that the swimming pool is closed for maintenance the week of June 1.

Displays just

Just below the header of the first page; under the booking details.

Shown in

In messages

box

banner along the top of the screen; under the task bar.

Shown in step

In Step 3;

the

reservation summary box on the right.

Cancellation policy

This is where the generic property

Default cancellation policy

is entered

.

Shown on

On the payment page above the credit card details.

Shown on

On the payment page above the credit card details.

Shown on

On the payment page above the credit card details.

Terms and conditions

This is where other property policies may be entered

Other policies. Examples

could

include smoking policy, pet policy, etc.

Shown on

On the payment page when the "Terms and Conditions" link is selected.

Shown on

On the payment page when the "Terms and Conditions" link is selected.

Shown on step

In Step 3 when Step 1 terms is enabled. Also

, show

on the payment page when the "Terms and Conditions" link is selected.

Loyalty program

A text field to enter marketing

Marketing details about any loyalty program

that a property may have

.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Driving instructions

A text field to include any driving directions of

Text describing how to

get

drive to the property.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Things to do

A text field to highlight

Highlight any 'things to do'

at or near the property

during a visit.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Payment instructions

A text field to highlight

Highlight any 'payment instructions' such as deposit rules, etc.

Shown on

On the payment page under the credit card expiry date drop-down

menu

.

Shown on

On the payment page under the credit card expiry date drop-down

menu

.

Shown on

On the payment page under the credit card expiry date drop-down

menu

.

Link to Facebook

A field to enter the

Text link to

the

your property's

facebook

Facebook account.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Link to Twitter

A field to enter the

Text link to

the

your property's Twitter account.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Link to Youtube

A field to enter the

Text link to

the

your property's Youtube

video(s)

page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Link to TripAdvisor

A field to enter the

Text link to

the

your property's TripAdvisor listing.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Link to WordPress

A field to enter the

Text link to

the

your property's

WordPress account or Blog

blog.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Link to weather

A field to enter a

Text link to

local

preferred weather forecast source.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Link to places of interest

A field to enter a

Text link to Places of Interest.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Link to Google Maps

A field to enter a

Text link to Google Maps.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Link to local events

A field to enter a

Text link to Local Events.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Couples only

A text

Text field to indicate

that the property allows

you allow couples only.

Shown where

Where the booker selects the # of adults/children on the calendar overlay.

Shown where

Where the booker selects the # of adults/children under "Your Details".

Shown where

Where the booker selects

then

the # of adults/children below the task bar.

Link to Instagram

A field to enter the

Text link to

the

your property's Instagram account.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.
Confirmation page message	A thank you message that appears

once the guest has completed their reservation

upon completing a booking.

Shown on

On the confirmation page.

Shown on

On the confirmation page.

Shown on

On the confirmation page.
Value Privacy Message	Appears on UX3 only.	TBD	TBD	TBD
Link to email

The links that will

Links to appear in the task bar of the chameleon™ emails.

Shown on

On confirmation, change, cancellation, pre-arrival, and post stay emails.

Shown on

On confirmation, change, cancellation, pre-arrival, and post stay emails.

Shown on

On confirmation, change, cancellation, pre-arrival, and post stay emails.
Loyalty code title	The loyalty field, if enabled,

allows a booker

enables bookers to enter

their loyalty ID. The value entered in this field will appear as the name of the field on the chameleon user experience. Shown on

a Loyalty program ID. This is the label for that field.

On the payment page.

Shown on

On the payment page..

Shown on

On page A of

entering

guest information.
Room type unavailability	If

a property wishes to have their rooms disappear when unavailable

you have chosen to hide unavailable rooms, this message will appear when all rooms types are unavailable for

the given selection

criteria selected.	Takes the place of the rooms when all types are unavailable.	Takes the place of the rooms when all types are unavailable.	Takes the place of the rooms when all types are unavailable.
Purchase order title	TBD	TBD	TBD	TBD
RLP Email Body Email

This message will appear as the default email

Default email body text when

a property chooses to email the details of the group rate landing page

emailing a Rate Landing Page.

Groups > Manage RLPs > Select the email button for the

group rate landing page in question

desired Rate Landing Page.

Groups > Manage RLPs > Select the email button for the

group rate landing page in question

desired Rate Landing Page.

Groups > Manage RLPs > Select the email button for the

group rate landing page in question

desired Rate Landing Page.

Terms and conditions title

Specify the title to appear

Title above the policies

that are required for

the booker

to

must acknowledge and accept when making a reservation

. Although such requirements are commonly called

, should you wish to call these policies something other than "Terms & Conditions"

, this is a place to provide a more specific or alternate customized title

.

Shown on the

On payment page when the "Terms and Conditions" link is selected.

Shown on the

On payment page when the "Terms and Conditions" link is selected.

Shown on step

In Step 3 when Step 1 terms is enabled. Also

, show

on the payment page when the "Terms and Conditions" link is selected.
Room type unavailable – group	If

a property wishes

you have chosen to have

their

your rooms disappear when unavailable, this message will appear for all Booking IDs when all rooms are unavailable for the

given selection

selected criteria.	Takes the place of the rooms when all types are unavailable.	Takes the place of the rooms when all types are unavailable.	Takes the place of the rooms when all types are unavailable.
Terms and conditions validation		TBD	TBD	TBD