Notes on Messages
No messages are that displayed in chameleon™ are pulled from Visual One. Many chameleon™ Messages are set up from the b4checkin Admin Site. Properties have access to creating, editing and deleting many of the Messages that appear in chameleon™ from the b4checkin Admin Site.
Message Types (WIP)
Message Type | Message Explanation | UX1 Appearance | UX2 Appearance | UX3 Appearance |
Marketing | This allows a property to create a custom message by rate plan (tariff, package, filecard, or group booking ID) and room type that will appear on the first page of the reservation process. This can be used to show information about the rate plan selected, such as inclusions or that a valid government ID is needed. | Shown in messages box along the top of the screen; under the booking details. | Shown in messages box along the top of the screen; under the task bar. | Shown in step 3; the reservation summary box on the right. |
Notification | This allows a property to create a custom message by rate plan (tariff, package, filecard, or group booking ID) and room type that will appear on the first page of the reservation process. This can be used to show information about the rate plan selected, such as inclusions or that a valid government ID is needed. | Shown in messages box along the top of the screen; under the booking details. | Shown in messages box along the top of the screen; under the task bar. | Shown in step 3; the reservation summary box on the right. |
Maintenance | This is a general message that applies to specified rate plans within a date range. An example could be that the swimming pool is closed for maintenance the week of June 1. | Shown in messages box along the top of the screen; under the booking details. | Shown in messages box along the top of the screen; under the task bar. | Shown in step 3; the reservation summary box on the right. |
Cancellation policy | This is where the generic property cancellation policy is entered. | Shown on the payment page above the credit card details. | Shown on the payment page above the credit card details. | Shown on the payment page above the credit card details. |
Terms and conditions | This is where other property policies may be entered. Examples could include smoking policy, pet policy etc. | Shown on the payment page when the "Terms and Conditions" link is selected. | Shown on the payment page when the "Terms and Conditions" link is selected. | Shown on step 3 when Step 1 terms is enabled. Also, show on the payment page when the "Terms and Conditions" link is selected. |
Loyalty program | A text field to enter marketing details about any loyalty program that a property may have. | Shown on the confirmation page. | Shown on the confirmation page. | Shown on the confirmation page. |
Driving instructions | A text field to include any driving directions of how to get to the property. | Shown on the confirmation page. | Shown on the confirmation page. | Shown on the confirmation page. |
Things to do | A text field to highlight any 'things to do' at or near the property. | Shown on the confirmation page. | Shown on the confirmation page. | Shown on the confirmation page. |
Payment instructions | A text field to highlight any 'payment instructions' such as deposit rules, etc. | Shown on the payment page under the credit card expiry date drop-down menu. | Shown on the payment page under the credit card expiry date drop-down menu. | Shown on the payment page under the credit card expiry date drop-down menu. |
Link to Facebook | A field to enter the link to the property's facebook account. | Shown on the confirmation page. | Shown on the confirmation page. | Shown on the confirmation page. |
Link to Twitter | A field to enter the link to the property's Twitter account. | Shown on the confirmation page. | Shown on the confirmation page. | Shown on the confirmation page. |
Link to Youtube | A field to enter the link to the property's Youtube video(s). | Shown on the confirmation page. | Shown on the confirmation page. | Shown on the confirmation page. |
Link to TripAdvisor | A field to enter the link to the property's TripAdvisor listing. | Shown on the confirmation page. | Shown on the confirmation page. | Shown on the confirmation page. |
Link to WordPress | A field to enter the link to the property's WordPress account or Blog. | Shown on the confirmation page. | Shown on the confirmation page. | Shown on the confirmation page. |
Link to weather | A field to enter a link to local weather. | Shown on the confirmation page. | Shown on the confirmation page. | Shown on the confirmation page. |
Link to places of interest | A field to enter a link to Places of Interest. | Shown on the confirmation page. | Shown on the confirmation page. | Shown on the confirmation page. |
Link to Google Maps | A field to enter a link to Google Maps. | Shown on the confirmation page. | Shown on the confirmation page. | Shown on the confirmation page. |
Link to local events | A field to enter a link to Local Events. | Shown on the confirmation page. | Shown on the confirmation page. | Shown on the confirmation page. |
Couples only | A text field to indicate that the property allows couples only. | Shown where the booker selects the # of adults/children on the calendar overlay. | Shown where the booker selects the # of adults/children under "Your Details". | Shown where the booker selects then # of adults/children below the task bar. |
Link to Instagram | A field to enter the link to the property's Instagram account. | Shown on the confirmation page. | Shown on the confirmation page. | Shown on the confirmation page. |
Confirmation page message | A thank you message that appears once the guest has completed their reservation. | Shown on the confirmation page. | Shown on the confirmation page. | Shown on the confirmation page. |
Value Privacy Message | Appears on UX3 only. | TBD | TBD | TBD |
Link to email | The links that will appear in the task bar of the emails. | Shown on confirmation, change, cancellation, pre-arrival, and post stay emails. | Shown on confirmation, change, cancellation, pre-arrival, and post stay emails. | Shown on confirmation, change, cancellation, pre-arrival, and post stay emails. |
Loyalty code title | The loyalty field, if enabled, allows a booker to enter their loyalty ID. The value entered in this field will appear as the name of the field on the chameleon user experience. | Shown on the payment page. | Shown on the payment page. | Shown on page A of entering guest information. |
Room type unavailability | If a property wishes to have their rooms disappear when unavailable, this message will appear when all rooms are unavailable for the given selection. | Takes the place of the rooms when all are unavailable. | Takes the place of the rooms when all are unavailable. | Takes the place of the rooms when all are unavailable. |
Purchase order title | TBD | TBD | TBD | TBD |
RLP Email Body Email | This message will appear as the default email text when a property chooses to email the details of the group rate landing page. | Groups > Manage RLPs > Select the email button for the group rate landing page in question. | Groups > Manage RLPs > Select the email button for the group rate landing page in question. | Groups > Manage RLPs > Select the email button for the group rate landing page in question. |
Terms and conditions title | Specify the title to appear above the policies that are required for the booker to acknowledge and accept when making a reservation. Although such requirements are commonly called "Terms & Conditions", this is a place to provide a more specific or alternate customized title. | Shown on the payment page when the "Terms and Conditions" link is selected. | Shown on the payment page when the "Terms and Conditions" link is selected. | Shown on step 3 when Step 1 terms is enabled. Also, show on the payment page when the "Terms and Conditions" link is selected. |
Room type unavailable – group | If a property wishes to have their rooms disappear when unavailable, this message will appear for all Booking IDs when all rooms are unavailable for the given selection. | Takes the place of the rooms when all are unavailable. | Takes the place of the rooms when all are unavailable. | Takes the place of the rooms when all are unavailable. |
Terms and conditions validation | TBD | TBD | TBD |
Adding a Message
- Select “Settings” then “Manage Messages”.
- Select “+ Add a Message”.
Rate Plan ID: the tariff, package or booking ID that the message applies to. If this message applies to all rate plans, select “All Rate Plans”.
Room Type ID: messages may be tied to specific room types under a tariff, package or booking ID. If this message applies to all rooms, select “All Room Types”.
Message Type: numerous message types exist; the (?) symbol explains the various message types.
Start Date: the start date for when this message applies for this criterion.
End Date: the end date for when this message applies for this criterion.
Note: by selecting the month, you can fast forward through numerous months. By selecting the year, you can fast forward through numerous years.
Append this message to default message: this message will be added to the default message. The default message is the first created message with this criterion.
Sort Order: this relates to the order with which messages will appear, if the “Append this message” flag is selected.
Input the message in the message text field.
Save.
Editing a Message
The most common edit to a message in chameleon will be adjusting the terms & conditions or cancellation policy verbiage. To do this, or adjust other message verbiage:
- Select “Settings” then “Manage Messages”.
- Select the edit button next to the message in question.
- Adjust the fields per the required action.
- Save.
Removing a Message
A message can be removed from chameleon only by deleting it, meaning that it will cannot be recovered later. This can be done by:
- Select “Settings” then “Manage Messages”.
- Select the garbage can button next to the message in question.
- This message is now deleted and cannot be retrieved later.
Message Screenshots from UX1
Message Screenshots from UX2
Message Screenshots from UX3
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