Troubleshooting Prices on Emails

1. Please

1. provide a sample of the email.
   
   
   1. Confirm that the emails

1. 1. originate from b4checkin.

1. 1.  If the email is a PDF attachment,

1. 1. it is not triggered from b4checkin.
      

1. 1. 
      
      
2. How are the prices wrong?
   
   
   1. Please specify what the price is on the booking engine and what it should be including any components and tax break down.
      
      
   2. Please specify the

1. 1. Tariff, Rate Plan Code and Rate Plan Name, Package, Booking ID or File Card involved.
      
      
   2. What are the dates selected?
      
      
   3. What are the

1. 1. Room Types showing incorrect prices on the email(s)?
      

1. 1. 
      
   2. Provide confirmation number(s) of

1. 1. reservation(s) with this issue. It is important that

1. 1. these examples have not been corrected manually in Visual One for them to be

1. 1. useful in troubleshooting.
      

1. 1. 
      
   2. Provide a copy of the email where the incorrect prices are

1. 1. shown.
      

1. 1. 
      
   2. Provide screenshots of:
      

1. 1. 
      
      1. Prices as displayed on chameleon™.
         
         
      2. Prices for the same date range in Visual One. If it is a

1. 1. 1. Package, include screenshots of the components

1. 1. 1. .
         
         
         
2. b4checkin will investigate.