Content

Property Name

[property name]

Property Description

[copy introductory text from website]

Property URL

[property website URL]

Property Email

[property email address the survey invitation is FROM]

Header Logo Div

<div id="logo"><h1 >[property name]</h1></div>

Include In Reports

always check on

Nav Next Text

images/demo/continue.png

Nav Previous Text

images/demo/pre.png

Operational Score For DashBoard

check on if survey is predominantly Rating type questions

New Feedback Indicator

always check on

Completed Survey Indicator

always check on

Contest Indicator

check on only if property is including a contest incentive

Contest Checkbox Text

[If including a contest incentive, headline text, such as this example]

Yes, enter me in the draw for a chance to win!

Contest Description

[property name] [name of contest] <br><br> [contest offer text; can be lengthy; must be in HTML format]

Oracle Connection String

[obtain from Professional Services, only if property uses Opera; leave blank if Stand-Alone and uploading from CSV file or if not using Opera]

MS SQL Server Connection String

[only used if we are connecting to the property PMS directly and obtained from Professional Services; largely obsolete since we implemented API connectivity in 2017; normally blank]

Note: If the Visual One API section below is populated, this string will be ignored.

Privacy Policy URL

[obtain from property, if they wish survey to link to it]

Survey Rating URL

Sample message below, into which you must insert the URL to property's Tripadvisor or other review site if they wish to encourage public reviews. Revise all other details as requested.

If you would also like to post a short public review about us, you may do so on our
<a style="color:#4b433d" target="_blank" href="[Tripadvisor URL]">Tripadvisor</a> page. We very much appreciate your time. 
<br><br><div style="text-align:center">
<a target="_blank" href="[Tripadvisor URL]"><img border="0" src="http://book.b4checkin.com/feedback/images/sonesta/tripadvisor-green.jpg"></a></div><br></div>

Survey Rating Score Percentage For Trip Advisor

If inviting to third party survey in previous field, enter the survey score at which the invitation should appear on the final page.

Normally 80 or higher. If left blank, the invitation to post elsewhere will always appear.

Pre-defined Email Responses

There are six available fields in which you may enter any standard text paragraphs for insertion into the survey response Compose screen.

Although they have specific labels which correspond to the buttons used to insert them into the Compose screen, content can freely vary from the button labels at will.

The button labels cannot be customized, and include

1) all positive
2) all positive with mention of star employee
3) negative room feedback
4) negative service feedback
5) negative F&B outlet feedback
6) will not return

If using these fields for other types of responses, the user must manually create a Legend to work from so that they will know which button contains which standard paragraph.

[if using chameleon™, this is obtained from the b4checkin Admin Site or by using the button labelled "Load Available API Details]

This URL can also be copied from the Property record in the b4checkin Admin Site, with Feedback/GetGuestStayForFeedback/ added to the end of the URL.

[if using chameleon™, this is obtained from the b4checkin Admin Site or by using the button labelled "Load Available API Details]

Used only if you want to send invitations only to a specified group. Only one Booking ID can be entered at a time. Enables sending different surveys to selected groups, by sending to those groups first.

Used only if you want to send invitations only to a specified Building code. Only one Builiding Code can be entered at a time. Enables sending different surveys to occupants of different Buildings, or a different survey to a selected Building, by sending to that Building first.

Number of days each import will look back for check-outs. Normally 5.

Number of days in the past each import will start to look for check-outs. Always 1.

When checked, this filters to include only stays where the Room Type is not “DAY”, “PERM”, or “GROUP”.  If not checked, all Room Types are included.

When checked, this filter includes only those stays where the email address on the guest profile is valid.  If not checked, stays are included whether or not they have a proper email address. (If the email address in invalid, no invitation will be sent.)

If checked, this filter includes only those records where the Guest Type (GstType) on the stay is “FIT” or “GROUP”. If not checked, all Guest Types are included.

If checked, this filter includes only those records where the email address on the guest profile is not marked as Private. If not checked, the Private field is ignored.

Note that some properties only use the Private field to exclude guests from receiving marketing emails, and still want them to receive opinion surveys, along with other business transactions (confirmations, changes, cancels, pre-arrivals, etc.)

If checked, this filter includes only reservations for rooms that are flagged as “IsBedded”. If not checked, the “IsBedded” flag is not considered.

If checked, this filter includes only records where the Title field on the guest profile is not blank. If not checked, the Title field is not considered.

If checked, this filter includes only records where reservation total value is greater than $50. If not checked, the total value is not considered.