- Please send a sample of the email.
- Confirm that the emails are sending from b4checkin.
- If the email is a PDF attachment, these emails are not triggered from b4checkin.
- Confirm that the emails are sending from b4checkin.
- Items required from the customer:
- How are the prices wrong?
- Please specify what the price is on the booking engine and what it should be including any components and tax break down.
- Please specify what the price is on the booking engine and what it should be including any components and tax break down.
- Please specify the tariff, package, booking ID or filecard in question.
- Send the rate plan code and name.
- Send the rate plan code and name.
- What are the dates selected?
- What are the room types with incorrect prices?
- Please send a confirmation number of a reservation with this issue. It is important that this reservation is not "fixed" manually in Visual One to be investigated properly.
- A copy of the email where the prices are incorrect.
- Send screenshots of:
- The booking engine prices.
- Prices for the same date range in Visual One. If it is a package, screenshots of the components are required.
- The booking engine prices.
- How are the prices wrong?
- b4checkin will investigate.
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