- Confirm that the property utilizes b4checkin emails.
- If the emails being referred to are in a PDF format: there are not b4checkin email.
- If the emails being referred to are in a PDF format: there are not b4checkin email.
- Which email templates are not sending (confirmation, change, cancellation, pre-arrival, post-stay, paperless receipts, mid stay)?
- Have the property send specific confirmation numbers of reservations that have not sent.
- b4checkin to confirm if these emails are in the copies@b4checkin.ca email account.
- If they are, emails are likely being blocked by the property and/or guests. The property will need to review with their email provider why these emails are being blocked.
- If they are, emails are likely being blocked by the property and/or guests. The property will need to review with their email provider why these emails are being blocked.
- If they are not:
- b4checkin to confirm what email address these emails are sending from.
- Is this email set-up and authorized for auth.smtp?
- If no: follow the auth.smtp for the sending email address. Action required from the property and b4checkin team.
- Is this email set-up and authorized for auth.smtp?
- b4checkin to confirm if the property sends emails based on segment or origin codes.
- If so, what segment or origin code are these emails associated with? The segment/origin code is likely missing from the list.
- b4checkin must adjust the codes & have the property confirm if emails are sending.
- If so, what segment or origin code are these emails associated with? The segment/origin code is likely missing from the list.
- b4checkin to confirm if the property has the auto emailer/b4mailer product.
- If so, is this running?
- If not, b4checkin must turn the application on.
- If not, b4checkin must turn the application on.
- Which emails are set to send with this product?
- Confirm that these are set to send.
- Confirm that these are set to send.
- If so, is this running?
- b4checkin to confirm if the property has the manual emailer product?
- If so, is the property team utilizing this to send emails?
- If so, is the tool generating an error? Please send a screenshot of this error.
- If so, is the property team utilizing this to send emails?
- b4checkin to confirm what email address these emails are sending from.
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