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  1. The unavailability message has not been loaded or has expired.

    1. See section 19.0 Messages in chameleon in the chameleon Operating Procedures document for an explanation as to how a message can be added or edited in the chameleon admin.

  2. If a property wants the room types to appear instead of an unavailability message:

    1. The "show sold out rooms" must be selected in the property settings of the chameleon admin and the "show room type unavailable message" check box must be deselected.