Note:
If you wish to turn off the refunding feature, please submit a support request to have it disabled.
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A history of payments that are eligible for refunding are displayed in green.
If you enter a refund amount that exceeds the total of all previous payments, an error message lets you know that the amount you entered is not available for refunding.
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Once you enter the refund dollar amount and your 2FA code, select Refund to process.
Viewing refunds
Users who have View Refunds permission are able to see refunds in the TRANSFORM REPORTS.
You can select “REFUND' under the Transaction Type filter on the REPORTS screen to see only the Refunds processed.
The transaction details page includes a table showing all related transactions: the original payment, along with failed and successful refunds.
Re-posting failed payments or refunds to the PMS
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When a payment or refund posting fails, an option becomes available to re-post the transaction. This option appears as the looped arrow shown at the bottom of the screenshot below.
This re-post icon simply tries to post the existing payment or refund record from TransForm into the PMS once again. It does not create a new TransForm record.
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More information on error notifications is at https://b4checkin.atlassian.net/l/cp/zz7BK1X5
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Users who have View Refunds permission are able to see refunds in the TRANSFORM REPORTS. “REFUND' can be selected under the Transaction Type filter on the reports screen.
The transaction details page includes a table showing all related transactions: the original payment, along with failed and successful refunds.