On occasion there could be payments which fail to post in Opera. This can happen even though the payers card was charged. This error most commonly occurs when the reservation is left open at the property when the payment is attempted.
Use manual credit card posting codes - If you do not have these already, you can have them created in your system. These are set up to work like the "cash" payment code in that you can tell OPERA you have obtained the money elsewhere and the entered amount into OPERA is to balance the folio.
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